Effective Date:
26th May 2024
Welcome to Patient Centrum. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
We collect information to provide better services to our clients. The types of information we collect include:
Personal Information:
This includes your name, email address, phone number, and any other information you provide directly to us.
Service Data:
Information related to the services we provide, including project details, client feedback, and communication records.
Usage Data:
Information on how you interact with our services, such as log files, usage patterns, and preferences.
We use the information we collect for the following purposes:
Service Delivery:
To deliver and improve our services, manage client accounts, and provide customer support.
Communication:
To communicate with you about your account, projects, updates, and promotional offers.
Improvement of Services:
To understand how our services are used and to improve their quality and effectiveness.
Legal Compliance:
To comply with applicable laws, regulations, and contractual obligations.
We do not share your personal information with third parties except in the following circumstances:
Service Providers:
We may share information with trusted service providers who assist us in operating our business and providing our services, subject to strict confidentiality agreements.
Legal Requirements:
We may disclose information if required to do so by law or in response to valid requests by public authorities.
We implement a variety of security measures to maintain the safety of your personal information. This includes:
Encryption:
All sensitive information transmitted is encrypted using secure socket layer (SSL) technology.
Access Controls:
Access to your personal information is restricted to authorized personnel only.
Regular Audits:
We conduct regular audits to ensure compliance with our data security policies.
You have the following rights regarding your personal information:
Access:
You have the right to request access to the personal information we hold about you.
Correction:
You can request correction of any inaccurate or incomplete information.
Deletion:
You can request the deletion of your personal information under certain circumstances.
Objection:
You can object to the processing of your personal information in certain situations.
Portability:
You have the right to request the transfer of your personal information to another service provider.
Either party may terminate the agreement without cause. In such cases, Patient Centrum will not issue any refunds for services already rendered or in progress.
In cases where a party wishes to terminate the agreement due to Patient Centrum being at fault, a notice period of 30 days is required to allow for an orderly transition and closure of any ongoing services.
As a standard policy, Patient Centrum does not offer refunds on any services rendered due to the nature of marketing and advertising work, which requires resource allocation and planning that cannot be reclaimed.
In exceptional cases of significant non-performance or breach of contract by Patient Centrum, a refund may be considered at the sole discretion of Patient Centrum.
Approved refunds will be processed within a reasonable timeframe, typically 30-60 days from the date of agreement.
Requests for refunds must be made within 15 days from the date of purchasing services. Requests made after this period will not be eligible unless in line with the "Terms of Sale and Service".
The decision to approve or deny a refund request rests solely with Patient Centrum, considering the service circumstances, client feedback, and reasons for the request.
Patient Centrum shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from the use or inability to use our services.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Patient Centrum will use reasonable efforts to provide services per the agreed terms and within the specified timeline, subject to resource availability, client cooperation, and external factors.
Successful service delivery depends on timely client cooperation, including the provision of necessary materials, approvals, and feedback.
Both parties agree to keep all proprietary information, trade secrets, and client data confidential unless disclosure is required by law.
Patient Centrum complies with all applicable data protection laws and regulations in handling and processing client data.
By using and paying for the services of Patient Centrum, you agree to these Terms and Conditions.
If you have any questions about this Privacy Policy, please contact us at [email protected].