Termination Without Cause: Either party may terminate the agreement without cause. However, it is important to note that in such cases, accelerra.ai will not issue any refunds for services already rendered or in progress.
Notice Period for Termination: In cases where a party wishes to terminate the agreement due to accelerra.ai being at fault, a notice period of 30 days is required. This allows for an orderly transition and closure of any ongoing services.
No Refund Policy: As a standard policy, accelerra.ai does not offer refunds on any services rendered. This is due to the nature of the work involved in marketing and advertising, which requires resource allocation and planning that cannot be reclaimed.
Exceptional Circumstances: In the exceptional event that a refund is deemed appropriate due to significant non-performance or breach of contract on the part of accelerra.ai, the decision to offer a refund will be at the sole discretion of accelerra.ai.
Processing of Approved Refunds: Should a refund be agreed upon, it will be processed within a reasonable timeframe, typically 30-60 days from the date of agreement.
Request Window for Refund: Any request for a refund must be made within 15 days from the date of purchasing services from accelerra.ai. Requests made after this 15-day period will not be eligible for consideration unless there is cause in line with the "Terms of Sale and Service".
Discretionary Approval of Refunds: The decision to approve or deny a refund request rests solely with accelerra.ai. This discretion will be exercised fairly, taking into account the circumstances of the service provided, client feedback, and the reasons provided for the refund request.
Limitation of Liability: accelerra.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
Jurisdiction and Applicable Law: These Terms and Conditions shall be governed by and construed in accordance with
the laws of England and Wales, without regard to its conflict of law provisions.
Service Expectations: accelerra.ai will use reasonable efforts to provide the services in accordance with the agreed-upon terms and within the specified timeline, subject to the availability of resources, client cooperation, and external factors beyond our control.
Client Cooperation: Successful service delivery depends on client cooperation, including timely provision of necessary materials, approvals, and feedback.
Confidential Information: Both parties agree to keep all proprietary information, trade secrets, and client data confidential, unless required to disclose by law.
Data Protection: accelerra.ai complies with all applicable data protection laws and regulations in the handling and processing of client data.
Agreement to Terms: By using and paying for the services of accelerra.ai, you agree to these Terms and Conditions.